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Use this easily-missed (I did until recently!) button in Apple Mail to make your replies less bloated and more recipient-friendly.

I accept that Chevron may not have been responding directly to my blog post last spring. But my criticism was clearly on target, as the screen layout issue I grumbled about is now fixed!

There are things we’re compelled to do all the time on our Macs that are far more complicated than they need to be. It’s easy to forget this fact while cruising on autopilot through a tedious yet familiar series of mouse clicks. Unfortunately, Adobe seems to have forgotten it too – to the detriment of their users.

Despite the best of design intentions, I found one element of the Freshii menu to be a little baffling. Could it all be Dr. Seuss’ fault?

When I finally hunkered down and went through the iOS User Guide, I was surprised to learn quite a few nifty new things about iOS and my iPod Touch. Here’s 21 of the best!

I almost got stranded at the on-ramp while trying to sign up for the new car-sharing service from BCAA. Here’s what the user-interface flaw was, and how I sorted things out.

How a major corporation let basic design and visibility rules fall through the cracks.